FAQs

FAQ

What devices and operating systems are compatible with beIN CONNECT?
iOS 10 and above on iPhone and iPad

I have just subscribed, how long does it take to activate the service?
You will be able to watch all the live events immediately once you subscribe to beIN CONNECT

How do I activate a promotional code?
Visit beIN CONNECT on the web:

  • Create and validate your CONNECT account
  • Select the relevant offer, enter the code and activate

How many devices can I use under my account?
If you are a beIN CONNECT subscriber with a paid subscription, you can register up to 2 devices in your account, but only one device/streaming can be used concurrently. You can remove/replace 2 devices per month.
If you are a beIN TV subscriber with a complimentary account on CONNECT, you can register 2 devices under your account with one concurrent streaming. You can remove/replace 2 devices per month.

How can I update/change my personal information?
Sign in to your account, go to My account and then to My personal details

How can I update/change my payment method?
Sign in to your account, go to ‘My account/My subscription’, go to the payment method section. Then click on ‘Change’

What is the streaming quality of the channels?
Our channels are streamed in full HD. The quality of the stream largely depends on the connection speed you receive from your Internet Service Provider (ISP) and on the device you are using. We provide the stream at various speeds (bit rates) which will be picked up from your broadband speed along with the processor speed of your computer.

How can I renew my subscription if I have a previous login account?
If you have a login account whether you are a previous subscriber or a previous user, simply press the ‘Login’ button on top of the page and enter your details. After making sure you logged in successfully, go to ‘My account/My subscription’ and click on the ‘Subscribe’ or ‘Pay’ button.

How can I stop my beIN CONNECT service auto-renewal?
If you have a valid subscription with beIN CONNECT service and you wish to stop it, please sign in, go to ‘My account/My subscription’ and click on ‘Unsubscribe’ button

How to Contact Us
Please contact us through https://www.bein.net/en/contact-center/

How can I upgrade/switch from Free TV subscriber account to Paid OTT account?
In order to switch to OTT paid account, you have to create a new account under a new email address, select your package, confirm your account, and complete the payment.