FAQs

General


Is beIN SPORTS available in HD?

Yes. beIN SPORTS is available in HD to Foxtel sports pack subscribers with the HD channel pack.

Where can I find your TV schedule?

Please visit: https://www.beinsports.com/au/tv-guide. Our TV listings are updated two weeks in advance. For further information check out the 'Our Sports' section of our website.

beIN SPORTS CONNECT


What is beIN SPORTS CONNECT?

beIN SPORTS CONNECT is a multi-device sports player that you can watch where you have Internet access on your laptop, desktop computer, or mobile device.

Does beIN SPORTS CONNECT have a catch-up / Video on Demand service?

Yes, beIN SPORTS CONNECT provides a catch-up service for all subscribers.

What is beIN XTRA LIVE?

beIN XTRA LIVE is a service we offer so you can watch games exclusively via beIN SPORTS CONNECT that we were not able to show on our regular broadcast channels due to scheduling clashes.

By subscribing to beIN SPORTS CONNECT do I have full access to all available content?

Yes, both monthly and annual subscriptions provide full access to the service.

Does beIN SPORTS CONNECT offer a pay-per-view subscription option?
No. beIN SPORTS CONNECT offers both monthly and annual subscriptions allowing full access to the service.

What subscription options are there?

There are two recurring subscription plans available for beIN SPORTS CONNECT; monthly (AU$19.99 per month), and yearly (AU$199.99 per year).

Sounds great! How do I subscribe?

Visit our 'Subscribe' page to select a suitable plan then create an account.


I was a subscriber, but I let it lapse so how do I re-subscribe?

Your username and password will remain active, even if your subscription has expired. So you can just log in to beIN SPORTS CONNECT and re-subscribe to the service via the 'Subscribe' page.

How do I cancel my subscription?

All you need to do is login to your account, navigate to the 'Subscription' section and click on the 'Cancel Subscription' button in the package then confirm your request.


How do I cancel a subscription made through iTunes?

Since you subscribed through your iTunes account, you will need to cancel your subscription through your iTunes Subscriptions settings. For more information on how to proceed, please follow this link: https://Support.Apple.Com/En-Au/HT202039


I cancelled my subscription but I've changed my mind, can I restore my subscription?

Yes you can! To do this, login to your account, navigate to the 'Subscription' section and click on the 'Restore Subscription' button then confirm your request and you're done!
This can only be done before your package expiry date.

Do Foxtel sports pack subscribers receive free bundled access to beIN SPORTS CONNECT?

Foxtel sports pack subscribers are eligible to access beIN SPORTS CONNECT at no extra cost using their Foxtel login details. To login simply visit the login page on the beIN SPORTS CONNECT website or app, click the Foxtel icon and enter your eligible Foxtel account details.


How can I contact beIN SPORTS for further information?

Please visit the 'Contact Us' page.


Where can I find more information on beIN SPORTS CONNECT?

Please visit: https://support.connect-au.beinsports.com/hc/en-us
 or email us at au-customerservice@bein.net

TECHNICAL

How will beIN SPORTS CONNECT affect my download limit with my Internet service provider?

Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other Internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your bandwidth usage. If, however, you are new to streaming content, we recommend you monitor your usage and consider increasing your download limit with your ISP.

The video is skipping or choppy, what can I do?

We recommended a broadband internet connection of at least 1.0 mbps to ensure smooth playback. You can check connection speed at Speedtest.net If your connection is slower than 1 Mbps you may want to contact your internet service provider about a faster connection. If your connection is fast enough, and you’re still having problems please try the following:
•    If you’re on a WIFI connection, try moving closer to WIFI router for a stronger signal, or if possible use a wired connection
•    If you’re running other bandwidth intensive programs, such as Outlook, Spotify, BitTorrent, Vuze, Internet phone service (Skype, Vonage, etc.), downloads, etc. try pausing, or closing them.
•    If you’re sharing an internet connection check if other people are using bandwidth intensive programs
•    If your video stalls only in full-screen mode, try lowering your desktop resolution.
•    Try turning off any CPU-intensive programs you're running, or rebooting your computer.
•    Make sure your Flash/Silverlight drivers are up to date. Adobe Flash Player (https://get.adobe.com/flashplayer/) or Microsoft Silverlight Player (https://www.microsoft.com/silverlight/)
•    Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.

Does beIN SPORTS CONNECT have a Smart TV app?

Yes, beIN SPORTS CONNECT is currently available on Sony Smart TVs.

Does beIN SPORTS CONNECT have an XBOX app?

No, beIN SPORTS CONNECT does not currently have an XBOX app.


Does beIN SPORTS CONNECT have a PlayStation app?

No, beIN SPORTS CONNECT does not currently have a PlayStation app.

Does beIN SPORTS CONNECT support Chromecast?

Yes, beIN SPORTS CONNECT supports Chromecast on all Android devices, as well as from the Google Chrome web browser.


Does beIN SPORTS CONNECT support AirPlay?

Yes, beIN SPORTS CONNECT supports AirPlay on all iOS devices, as well as from the Safari web browser.

How will beIN SPORTS CONNECT affect my data allowance with my mobile service?

Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your data usage. If, however, you are new to streaming content, we recommend you monitor your usage and consider upgrading your data plan with your mobile provider. Alternatively, you can watch beIN SPORTS CONNECT while connected to WiFi.

What speed setting should I use for live content?

The beIN SPORTS CONNECT player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection. This is also aimed to ensure that content doesn't buffer when your internet connection drops in speed (it is not a constant value at all times). In addition, the live player on beIN SPORTS CONNECT also allows you to manually select your speed. Sometimes this allows you to achieve a slightly better quality but may result in some buffering.

Can I stream on more than one device?

No, you can only stream from one device at a time.

How many devices can I use to watch beIN SPORTS CONNECT?

You can watch beIN SPORTS CONNECT from any number of devices.


What devices does the service support?

PC/laptop and mobile applications including Android and iOS applications on smartphones and tablet.

Do I need to disable antivirus software or firewalls to use beIN SPORTS CONNECT?

You don't need to disable your antivirus software to use beIN SPORTS CONNECT. For firewalls at home: Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your Internet Provider's Help section and follow the instructions. For firewalls at work, please contact your company's Information Technology department.

Do I need to be connected to the Internet to stream games on beIN SPORTS CONNECT?

Yes, beIN SPORTS CONNECT streams live and won't be cached. You'll need to be connected to the internet to stream content.


What is streaming?

Streaming allows you to play a program straight from beIN SPORTS CONNECT via the Internet, without you having to download the program to your hard drive or mobile device.


I am trying to subscribe but am told my region is different?

If you are outside of Australia you will not be able to subscribe or view content on beIN SPORTS CONNECT. If you are located within Australia and are receiving the message then it will be a result of your IP address being incorrectly registered by your ISP, so please contact them.


beIN SPORTS on FOXTEL


What does it mean now beIN SPORTS is available in the sports pack?

All Foxtel sports pack subscribers now have access to all three beIN SPORTS channels at no additional cost. The three channels are available in HD for customers with the HD channel pack.

Are the beIN SPORTS channels available in HD?

Yes, beIN SPORTS 1, 2 and 3 are available in HD for customers with the HD channel pack. To upgrade to HD please call Foxtel on 131 787 or visit: Foxtel.com.au.


What are the channel numbers?

beIN SPORTS 1 - channel 513

beIN SPORTS 2 - channel 514

beIN SPORTS 3 - channel 515


I don't have an HD set top box, am I still able to access the beIN SPORTS channels?

Yes, all 3 new beIN SPORT channels are available in HD and SD. Customers with the HD channel pack can access the HD channels


Are the beIN SPORTS channels available on Foxtel Now? 

Yes. Click here for more information.


Is the red button/viewer's choice feature available?

All programming is played out on beIN SPORTS 1-3 and beIN SPORTS CONNECT though the red button feature could be made available for selected high profile events.


Where can I subscribe to Foxtel to watch beIN SPORTS?

To subscribe to Foxtel please call 131 787 or visit foxtel.com.au


Are the beIN SPORTS channels available to Optus TV featuring Foxtel customers?

Yes, the channels are available to Optus TV featuring Foxtel customers.

Optus meTV with Fetch


I have Fetch. Can I get beIN SPORTS?

Yes, beIN SPORTS is available on Fetch. For more information, please go to: https://www.beinsports.com/au/subscribe/ 


I am experiencing problems viewing beIN SPORTS on Fetch TV. What can I do?

We understand that some customers may have experienced issues viewing beIN SPORTS on Fetch. The provision and streaming of this product is handled by Fetch and your relevant Internet Service Provider (ISP). Please contact your Fetch TV provider if you are experiencing technical problems as beIN SPORTS has no direct control over these services.

Fetch

I have Fetch TV. Can I get beIN SPORTS?

Yes, beIN SPORTS 1,2 and 3 are available on Fetch TV. For more information, please go to: https://www.beinsports.com/au/subscribe/

I am experiencing problems viewing beIN SPORTS on Fetch. What can I do?
We understand that some customers may have experienced issues viewing beIN SPORTS on Fetch. The provision and streaming of this product is handled by Fetch and your relevant Internet Service Provider (ISP). Please contact your Fetch provider if you are experiencing technical problems as beIN SPORTS has no direct control over these services.