FAQs

FAQ for: beIN SPORTS

FAQ for: beIN SPORTS CONNECT

FAQ for: beIN SPORTS & beIN SPORTS CONNECT in Canada

                                                                                                                    

 

beIN SPORTS

  1. Where can I find beIN SPORTS and beIN SPORTS en Español?
  2. My cable TV provider has announced it will carry beIN SPORTS but I have not seen it yet. What should I do?
  3. When will my TV provider carry the network?
  4. Where can I find programming information for beIN SPORTS?
  5. What is the difference between beIN SPORTS and beIN SPORTS en Español?
  6. Why isn’t beIN SPORTS available in HD from my provider?
  7. What does the "beIN SPORTS" name mean?
  8. Does beIN SPORTS programming have closed caption?

 

 

1. Where can I find beIN SPORTS and beIN SPORTS en Español?

    beIN SPORTS is currently available from the following providers:

  • DISH: beIN SPORTS on Channel 408 in English and on Channel 871 in Spanish (SAP).
  • DIRECTV: beIN SPORTS on Channel 620 in English & HD and beIN SPORTS en Español on Channel 426.
  • Comcast: beIN SPORTS on Channel 726 in English and beIN SPORTS en Español on Channel 583.
  • Time Warner Cable:  beIN SPORTS on Channel 417 in English, beIN SPORTS en Español on Channel 443 and beIN SPORTS en Español in HD on Channel 958.
  • Bright House Networks: beIN SPORTS on Channel 207 & HD on 1163 and beIN SPORTS en Español on Channel 913 & HD on 1919.
  • Verizon FIOS: beIN SPORTS on Channel 598 in HD  and beIN SPORTS en Español on Channel 1538 in HD.
  • AT&T U-verse: beIN SPORTS on Channel 1662 in HD  and beIN SPORTS en Español on Channel 1663 in HD.
  • Advanced Cable: beIN SPORTS on Channel 160 & 659 in HD and beIN SPORTS en Español on Channel 421 & 422 in HD.
  • Atlantic Broadband: beIN SPORTS on Channel 157 & 957 in HD and beIN SPORTS en Español on Channel 234. 
  • Claro Puerto Rico: beIN SPORTS on Channel 1629 in HD and beIN SPORTS en Español on Channel 1630 in HD.
  • enTouch Systems: beIN SPORTS on Channel 494 in HD and beIN SPORTS en Español on Channel 495 in HD.
  • Hotwire Communications: beIN SPORTS on Channel 392 & 871 in HD and beIN SPORTS en Español on Channel 873.
  • Liberty Puerto Rico: beIN SPORTS on Channel 38 & 238 in HD and beIN SPORTS en Español on Channel 39 & 239 in HD.
  • RCN: beIN SPORTS on Channel 378 & 579 in HD and beIN SPORTS en Español on Channel 808.
  • Cox Communications: beIN SPORTS on Channel 727 & 1371 / 1727 in HD and beIN SPORTS en Español on Channel 372 / 726 & 1372 / 1727 in HD.
  • Cablevision Optimum TV: beIN SPORTS on Channel 231 in HD and beIN SPORTS en Español on Channel 230 & 1070 in HD.

2. My cable TV provider has announced it will carry beIN SPORTS but I have not seen it yet. What should I do?

    For those subscribed to contracted beIN SPORTS providers who have yet to offer the channel in your area, please contact your provider’s local office directly. beIN SPORTS does not have knowledge of the timing and availability of network rollouts in specific regions by providers.

3. When will my TV provider carry the network?

    beIN SPORTS is currently in negotiations with cable TV, telecommunications firms and satellite providers across the country. Please contact your TV service provider and let them know you want the network today: Get beIN The more calls and emails from international sports fans demanding beIN SPORTS, the more pressure is placed upon your TV service provider to carry our networks.

4. Where can I find programming information for beIN SPORTS?

    Visit our up-to-date TV Guide for the latest beIN SPORTS games and programs.  We also encourage you to follow us on Twitter @beINSPORTSUSA & @ESbeINSPORTS for Español and Facebook at beINSPORTSUSA & beINSPORTSenEspanol to get the latest programming updates.

5. What is the difference between beIN SPORTS and beIN SPORTS en Español?

    They are two distinct beIN SPORTS networks, both of which have SAP capabilities. Programming and scheduling may vary between channels. Go to our TV Guide to find out more specific programming/scheduling information.

6. Why isn’t beIN SPORTS available in HD from my provider?

    beIN SPORTS and beIN SPORTS en Español is offered in HD to all our cable TV and satellite providers at no additional cost to them for carrying it.  Providers decide whether they offer HD or SD to their customers. Please contact your provider and let them know you want the beIN SPORTS networks in HD today: Get beIN

7. What does the "beIN SPORTS" name mean?

    Our name refers to our desire to have our audience “be in” the games and international competition, as well as be inspired by and be involved in sport.

8. Does beIN SPORTS programming have closed caption?

    beIN SPORTS LLC (“Network”) is exempt from having closed captioning under the Programming on New Networks rule (seth forth in 47 C.F.R. § 79.1(d)(9):) which states that programing on a video programming network is exempt for the first four years after it begins operation. 

                                                                                                                    

beIN SPORTS CONNECT

  1. What is beIN SPORTS CONNECT?
  2. How do I access content on the beIN SPORTS CONNECT website?
  3. My TV plan doesn't include beIN SPORTS, how can I add it?
  4. My TV provider doesn't include beIN SPORTS, what can I do?
  5. What's the difference between beIN SPORTS & beIN SPORTS en Español?
  6. Can I purchase a subscription directly from the beIN SPORTS CONNECT website?
  7. I forgot my TV provider username and/or password, can you help?
  8. Technical questions:
  9. Trouble-shooting video playback:
  10. Schedules, games and programming:

 

1. What is beIN SPORTS CONNECT?

    beIN SPORTS CONNECT is America's new TV Everywhere platform, offering the world's greatest soccer and international sports, with exclusive content for La Liga, Serie A, Ligue 1, CONMEBOL World Cup Qualifiers, Motorsports, Rugby, and much, much more.

    Through this platform viewers will have access to live streaming of beIN SPORTS and beIN SPORTS en Español channels. As well as additional sporting events that are exclusive to beIN SPORTS CONNECT channels; beIN SPORTS 2, beIN SPORTS 3, beIN SPORTS 4, beIN SPORTS 5, beIN SPORTS 6, beIN SPORTS 7, beIN SPORTS 8, beIN SPORTS 9 & beIN SPORTS 10.

2. How do I access content on the beIN SPORTS CONNECT website?

    If your TV subscription plan includes beIN SPORTS and/or beIN SPORTS en Español, you will have access to the channels you are subscribed to on the beIN SPORTS CONNECT website plus exclusive CONNECT channels beIN SPORTS 2 – beIN SPORTS 10 with participating TV providers.

www.beinsportsconnect.tv

Just follow these steps and you're in:

  1. Authenticate with your participating cable provider

  2. Complete your registration with beIN SPORTS. User will only have to do this once.

  3. Returning users will only need to log in with their TV provider credentials

beIN SPORTS CONNECT is available to authenticated subscribers of AT&T U-verseAtlantic BroadbandBright House NetworksCOXDIRECTVDISH, Hotwire Communications, Optimum, Time Warner Cable and Verizon FiOS. More providers are expected to be added soon.

3. My TV plan doesn't include beIN SPORTS, how can I add it?

    Please contact your TV provider directly and ask them for a subscription plan that includes beIN SPORTS and/or beIN SPORTS en Español.

Don’t forget to ask them for a username and password, so that you can sign into the website.

Click here for a list of TV providers that offer beIN SPORTS.

4. My TV provider doesn't include beIN SPORTS, what can I do?

    Please email or call your TV provider and request that they add beIN SPORTS to their channel offerings. Your call or email matters. The more requests they get, the more likely it is that they will add beIN Sport.

Let's make sure they know how many passionate soccer fans are out there!

Click here for a list of TV providers that offer beIN SPORTS.

5. What's the difference between beIN SPORTS & beIN SPORTS en Español?

    Each channel carries different matches. At any given moment there may be different programming or sporting events playing on the two channels. To watch both matches you'll want to subscribe to both channels. Also, the commentary on the beIN SPORTS channel is in English, while the commentary on beIN SPORTS en Español is in Spanish.

6. Can I purchase a subscription directly from the beIN SPORTS CONNECT website?

    Customers in the U.S. can access the beIN SPORTS CONNECT website only if their TV plan includes beIN SPORTS. Unfortunately we cannot sell subscriptions directly. For Canada users please Click here.

For a list of TV providers that offer beIN SPORTS CONNECT Click here.

7. I forgot my TV provider username and/or password, can you help?

    Only your TV provider can reset your password.

Please select your provider and follow the instructions:

8. Technical questions:

  • Do I need to download a player to stream? - You can stream though your web browser using the Adobe Flash player plug in. You can download the latest version here.
  • Can I stream beIN SPORTS on my phone and/or tablet? - Yes, we have developed a new beIN SPORTS App which integrates beIN SPORTS CONNECT. Click the following for more information: iOS / Android
  • Can I stream on more than one device? - Yes, you can stream from your active account on multiple devices. You will only be able to stream on 2 devices at the same time.
  • Do I need to be connected to the internet to stream games on beIN SPORTS CONNECT? - Yes, beIN SPORTS CONNECT streams live and won’t be cached. You’ll need to be connected to the internet to stream content.
  • Can I stream over WIFI or 3G networks? - Yes.
  • Do I need to disable antivirus software or firewalls to use beIN SPORTS CONNECT? - You don’t need to disable your antivirus software to use beIN SPORTS CONNECT. For firewalls at home: Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your Internet Provider's Help section and follow the instructions. For firewalls at work, please contact your company's Information Technology department.

9. Trouble-shooting video playback:

The Video is skipping or choppy, what can I do? - We recommended a broad band internet connection of at least 1.0 mbps to assure smooth playback. You can check connection speed at Speedtest If your connection is slower than 1 Mbps you may want to contact your internet service provider about a faster connection. If your connection is fast enough, and you’re still having problems please try the following:

  • If you’re on a WIFI connection, try moving closer to WIFI router for a stronger signal, or if possible use a wired connection
  • If you’re running other bandwidth intensive programs, such as, Outlook, Spotify, BitTorrent, Vuze, Internet phone service (Skype, Vonage, etc.), downloads, etc. try pausing, or closing them.
  • If you’re sharing an internet connection check if other people are using bandwidth intensive programs
  • If your video stalls only in full-screen mode, try lowering your desktop resolution.
  • Try turning off any CPU-intensive programs you're running, or rebooting your computer.
  • Make sure your Flash drivers are up to date. Click here to download to install the latest version.
  • Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.

The Adobe Flash Plug in crashed during playback, what should I do? - Your Flash player may be out of date. Click here to download to install the latest version.

My screen goes black or displays a spinning graphic, audio continues to play. What should I do?

  • Right click (or ctrl click if using a Mac) on the Flash Player
  • A popup box will appear on the screen
  • Un-check the 'enable hardware acceleration' tick box
  • Select 'Close'
  • Refresh the webpage (Press F5, or close and re-open your browser, or click on the refresh icon)

NOTE: OS X Lion wont allow you to 'click' disable hardware acceleration. Instead please highlight the box using the tab key then use space bar to de-select hardware acceleration.

I get a message to enable cookies. What is that? - Cookies are small files that websites you visit stored on your computer so that they can authenticate you after you have logged in initially. If you do not allow beIN SPORTS CONNECT to store cookies on your computer, you won’t be able to access the site.

Internet Explorer 7

  • Start Internet Explorer.
  • Select the Tools menu and then Internet Options.
  • In the next window select the Privacy tab at the top of the screen.
  • Click on the Default button at the bottom right of this section.
  • Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message.
  • Click the OK button at the very bottom of the window to accept your changes.
  • Stop all instances of Internet Explorer to ensure settings are applied properly.

Internet Explorer 8

  • Start Internet Explorer.
  • Select the Tools menu and then Internet Options.
  • In the next window select the Privacy tab at the top of the screen.
  • Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message.
  • Click the OK button at the very bottom of the window to accept your changes.
  • Stop all instances of Internet Explorer to ensure settings are applied properly.

Google Chrome

  • Open Google Chrome
  • Select the 'Spanner' icon in the top right hand corner
  • Select 'Options'
  • Select 'Under The Hood' tab
  • Under 'Cookie Settings' ensure the drop down is set to 'Allow All Cookies'
  • Now stop all instances of Google Chrome to ensure the settings have applied properly

Safari

  • Open Safari
  • Select 'Edit Menu'
  • Select Preferences
  • Select 'Security' tab
  • Ensure 'Accept Cookies' is set to 'Always'
  • Select the 'X' in the top corner of the box
  • Now stop all instances of Safari to ensure the settings have applied properly

Firefox

  • Open Firefox
  • Select 'Tools' from the menu bar
  • Select 'Options'
  • Select 'Privacy' tab
  • Under 'Cookies' ensure the 'Accept Cookies From Sites' checkbox is checked
  • Click 'OK'
  • Close all instances of Firefox to ensure the settings have applied properly

Opera

  • Open Opera
  • Select 'Tools' from the Menu Bar
  • Select 'Preferences'
  • Select the 'Advanced' tab
  • Select 'cookies' in the left hand menu
  • Ensure 'Accept Cookies' is selected
  • Click 'OK'
  • Close all instances of Opera to ensure the settings have applied properly

I can’t switch to full screen, what should I do? - To play back in full screen mode you’ll need the latest version of Flash. Click here to download it for free. If you’re already running the latest version, and still have problems please check your video acceleration settings:

  • Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.
  • Remove the tick from the box next to enable hardware acceleration.

My picture is breaking up, what can I do? - Please make sure JavaScript and Cookies are enabled:

How to enable Java script:

  • Windows XP & Vista Users:
    • Internet Explorer
      • Go to Tools then Internet Options
      • Click on the Security tab
      • Click on Custom Level
      • Scroll down until you see a section labelled Scripting Under Active Scripting, select Enable and click OK
    • Mozilla Firefox
      • Go to Tools then Options
      • Click on the Content tab
      • Make sure there is a tick in the box next to Enable JavaScript
      • Click OK
  • Apple Macintosh Users:
    • Safari
      • Go to Safari
      • Click on Preferences
      • Click on the Security tab
      • Make sure there is a tick in the box next to Enable JavaScript
      • Close Preferences
    • Mozilla Firefox
      • Go to Firefox
      • Click on Preferences
      • Click on the Content tab
      • Make sure there is a tick in the box next to Enable JavaScript
      • Close Preferences
      • How to enable cookies:

How to enable cookies:

    • Internet Explorer
      • Choose Tools, then Internet Options
      • Click on the Privacy tab
      • Click on the Advanced button
      • Tick the override automatic cookie handling box
      • Select Accept (or Prompt)
      • Click the OK button Mozilla Firefox
      • Choose Tools from main menu, then Options
      • Click on the Privacy tab
      • Tick the Accept cookies from Site box
      • Click the OK button
    • Safari
      • Select Safari from main menu, then Preferences
      • Click on the Security tab
      • Select Always to Accept Cookies.
      • Click the close button.

Find more about cookies from about cookies.

                                                                                                                    

10. Schedules, games and programming:

  • If I miss a live game can I stream it at a later date? -- At the moment we don’t offer on-demand streaming. Some of our channels carry games that have already aired.
  • What sports and leagues do you carry? -- beIN SPORTS currently carries the following sports and leagues.
    • Football (Soccer): La Liga, Serie A, Ligue 1, Copa del Rey, Football League Championship, Football League Cup, Liga Adelante, Copa do Brasil, CONMEBOL/CAF World Cup Qualifiers, Swiss Super League & AFCON.
    • Other sports include: English Premiership Rugby, PRO12 Rugby, 6 Nations Rugby, SBK World Championship, FIA World Rallycross Championship, Handball EHF Champions League, Cycling, Volleyball, Horse Racing, IAAF Diamond League, WTA & ATP tennis and much more!

We’re actively adding more sports and leagues to our catalog and are constantly updating our offering on a periodic basis.

 

beIN SPORTS & beIN SPORTS CONNECT in Canada

Please visit Get beIN Canada to learn where you can get beIN SPORTS and beIN SPORTS en Español.  Also, in Canda you can buy CONNECT separately. Please visit beINSPORTSCONNECT.ca to learn more about beIN CONNECT Canada. Choose one of the available subscription options and follow the instructions to complete your account registration and payment. beIN will automatically continue to charge the subscription fee to your payment method on a monthly basis until you cancel. There are no refunds or credits for partial months.

  • How can I subscribe to beIN SPORTS Connect in Canada?
You can subscribe to beIN SPORTS Connect Canada by visiting our website. Chose one of the available subscription options and follow the instructions to complete your account registration and payment. beIN will automatically continue to charge the subscription fee  to your payment method on a monthly basis until you cancel. There are no refunds or credits for partial months.​ Please note you can only use a Canadian Credit card to pay the subscription fees. 

 

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