FAQs

GENERAL


What is beIN SPORTS CONNECT?

beIN SPORTS CONNECT is a multi-device sports player that you can watch where you have Internet access on your laptop, desktop computer, or mobile device.

 

Does beIN SPORTS CONNECT have a catch-up / Video on Demand service?

Yes, beIN SPORTS CONNECT provides a catch-up service for all subscribers.

 

What is beIN XTRA LIVE?

beIN XTRA LIVE is a service we offer so you can watch games exclusively via beIN SPORTS CONNECT that we were not able to show on our regular broadcast channels due to scheduling clashes.

 

By subscribing to beIN SPORTS CONNECT do I have full access to all available content?

Yes, both monthly and annual subscriptions provide full access to the service.

 

Does beIN SPORTS CONNECT offer a pay-per-view subscription option?

No. beIN SPORTS CONNECT offers both monthly and annual subscriptions allowing full access to the service.

 

What subscription options are there?

There are two recurring subscription plans available for beIN SPORTS CONNECT; monthly (AU$19.99 per month), and yearly (AU$199.99 per year).

 

Sounds great! How do I subscribe?

Visit our 'Subscribe' page to select a suitable plan then create an account.

 

I was a subscriber, but I let it lapse so how do I re-subscribe?

Your username and password will remain active, even if your subscription has expired. So you can just log in to beIN SPORTS CONNECT and re-subscribe to the service via the 'Subscribe' page.

 

How do I cancel my subscription?

All you need to do is login to your account, navigate to the 'My Subscriptions' section and click on the 'Cancel Auto-renewal' button in the package, give a reason, then confirm your request and hopefully we can welcome you back with us in future


Do Foxtel sports pack subscribers receive free bundled access to beIN SPORTS CONNECT?

Foxtel sports pack subscribers are eligible to access beIN SPORTS CONNECT at no extra cost using their Foxtel login details. To login simply visit the login page on the beIN SPORTS CONNECT website or app, click the Foxtel icon and enter your eligible Foxtel account details.

 

How can I contact beIN SPORTS for further information?

Please visit the 'Contact Us' page.

 

TECHNICAL

How will beIN SPORTS CONNECT affect my download limit with my Internet service provider?

Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other Internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your bandwidth usage. If, however, you are new to streaming content, we recommend you monitor your usage and consider increasing your download limit with your ISP.

 

The video is skipping or choppy, what can I do?

We recommended a broadband internet connection of at least 1.0 mbps to ensure smooth playback. You can check connection speed at Speedtest.net If your connection is slower than 1 Mbps you may want to contact your internet service provider about a faster connection. If your connection is fast enough, and you’re still having problems please try the following:

If you’re on a WIFI connection, try moving closer to WIFI router for a stronger signal, or if possible use a wired connection

If you’re running other bandwidth intensive programs, such as Outlook, Spotify, BitTorrent, Vuze, Internet phone service (Skype, Vonage, etc.), downloads, etc. try pausing, or closing them.

If you’re sharing an internet connection check if other people are using bandwidth intensive programs

If your video stalls only in full-screen mode, try lowering your desktop resolution.

Try turning off any CPU-intensive programs you're running, or rebooting your computer.

Make sure your Flash/Silverlight drivers are up to date. Adobe Flash Player (https://get.adobe.com/flashplayer/) or Microsoft Silverlight Player (https://www.microsoft.com/silverlight/)

Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.

 

Does beIN SPORTS CONNECT have a Smart TV app?

No, beIN SPORTS CONNECT does not currently have a Smart TV app.

 

Does beIN SPORTS CONNECT have an XBOX app?

No, beIN SPORTS CONNECT does not currently have an XBOX app.

 

Does beIN SPORTS CONNECT have a PlayStation app?

No, beIN SPORTS CONNECT does not currently have a PlayStation app.

 

Does beIN SPORTS CONNECT support Chromecast?

Yes, beIN SPORTS CONNECT supports Chromecast on all Android devices, as well as from Google Chrome web browser.

 

Does beIN SPORTS CONNECT support AirPlay?

Yes, beIN SPORTS CONNECT supports AirPlay on all iOS devices, as well as from the Safari web browser.

 

How will beIN SPORTS CONNECT affect my data allowance with my mobile service?

Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your data usage. If, however, you are new to streaming content, we recommend you monitor your usage and consider upgrading your data plan with your mobile provider. Alternatively, you can watch beIN SPORTS CONNECT while connected to WiFi.

 

What speed setting should I use for live content?

The beIN SPORTS CONNECT player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection. This is also aimed to ensure that content doesn't buffer when your internet connection drops in speed (it is not a constant value at all times). In addition, the live player on beIN SPORTS CONNECT also allows you to manually select your speed. Sometimes this allows you to achieve a slightly better quality but may result in some buffering.

 

Can I stream on more than one device?

No, you can only stream from one device at a time.

 

How many devices can I use to watch beIN SPORTS CONNECT?

You can watch beIN SPORTS CONNECT from any number of devices.

 

What devices does the service support?

PC/laptop and mobile applications including Android and iOS applications on smartphones and tablet.

 

Do I need to disable antivirus software or firewalls to use beIN SPORTS CONNECT?

You don’t need to disable your antivirus software to use beIN SPORTS CONNECT. For firewalls at home: Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your Internet Provider's Help section and follow the instructions. For firewalls at work, please contact your company's Information Technology department.

 

Do I need to be connected to the Internet to stream games on beIN SPORTS CONNECT?

Yes, beIN SPORTS CONNECT streams live and won’t be cached. You’ll need to be connected to the internet to stream content.

 

What is streaming?

Streaming allows you to play a program straight from beIN SPORTS CONNECT via the Internet, without you having to download the program to your hard drive or mobile device.

 

I am trying to subscribe but am told my region is different?

If you are outside of Australia you will not be able to subscribe or view content on beIN SPORTS CONNECT. If you are located within Australia and are receiving the message then it will be a result of your IP address being incorrectly registered by your ISP, so please contact them.

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