FAQs

beIN SPORTS CONNECT

 

GENERAL

What is beIN SPORTS CONNECT?
beIN SPORTS CONNECT is a multi-device sports player that you can watch where you have Internet access on your laptop, desktop computer or mobile device.

CONTENT

Does beIN SPORTS CONNECT have a catch up/VOD feature?
beIN SPORTS CONNECT does not currently include a catch up feature.

SUBSCRIPTION

How do I subscribe?
Visit our 'Subscribe' page.
How do I re-subscribe?
Your username and password will remain active, even if your subscription has expired. So you can just log in to beIN SPORTS CONNECT and re-subscribe to the service via the 'Subscribe' page.
What subscription options are there?
There are two subscription plans for beIN SPORTS CONNECT; monthly (AU$16.99 per month) and annual (AU$169.99 per annum).
Does beIN SPORTS CONNECT offer a pay-per-view subscription option?
No. beIN SPORTS CONNECT offers both monthly and annual subscriptions allowing full access to the service.
By subscribing to beIN SPORTS CONNECT do I have full access to all available content?
Yes, both monthly and annual subscriptions provide full access to the service.
How do I cancel my subscription?
Login to your account, navigate to 'My Subscriptions', and click on the 'Cancel Auto-renewal' button in the package, give a reason and confirm.

TECHNICAL

Do I need to download a player to stream?
You can stream though your web browser using the Adobe Flash player plug in. You can download the latest version here.
I am trying to subscribe but am told my region is different?
If you are outside of Australia you won't be able to subscribe or view content on beIN SPORTS CONNECT. If you are located within Australia and are receiving the message then it will be a result of your IP address being incorrectly registered by your ISP.
I am experiencing technical difficulties, what should I do?
You can raise a support ticket by logging in to beIN SPORTS CONNECT and selecting 'Support Ticket's from the dropdown menu.
What is streaming?
Streaming allows you to play a program straight from beIN SPORTS CONNECT via the Internet, without you having to download the program to your hard drive.
Do I need to be connected to the internet to stream games on beIN SPORTS CONNECT?
Yes, beIN SPORTS CONNECT streams live and won’t be cached. You’ll need to be connected to the internet to stream content.
Do I need to disable antivirus software or firewalls to use beIN SPORTS CONNECT?
You don’t need to disable your antivirus software to use beIN SPORTS CONNECT. For firewalls at home: Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your Internet Provider's Help section and follow the instructions. For firewalls at work, please contact your company's Information Technology department.
What devices does the service support?
PC/laptop and mobile applications including Android and iOS applications on smartphones and tablets plus Chromecast.
How many devices can I use to watch beIN SPORTS CONNECT?
You are entitled to register 3 devices to watch beIN SPORTS CONNECT on. Please note you are only permitted to remove/change 1 device per month.
Can I stream on more than one device?
Yes, you can stream from your active account on multiple devices. You will only be able to stream on 2 devices at the same time.
What speed setting should I use for live content?
The beIN SPORTS CONNECT player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your Internet connection. This is also aimed to ensure that content doesn't buffer when your Internet connection drops in speed (it is not a constant value at all times). In addition the live player on beIN SPORTS CONNECT also allows you to mannually select your speed. Sometimes this allows you to achieve a slightly better quality but may result in some buffering.
How will beIN SPORTS CONNECT affect my data allowance with my mobile service?
Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other Internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your data usage. If however, you are new to streaming content, we recommend you monitor your usage and consider upgrading your data plan with your mobile provider. Alternatively, you can watch beIN SPORTS CONNECT while connected to WiFi.
The video is skipping or choppy, what can I do?
We recommended a broad band internet connection of at least 1.0 mbps to assure smooth playback. You can check connection speed at Speedtest If your connection is slower than 1 Mbps you may want to contact your internet service provider about a faster connection. If your connection is fast enough, and you’re still having problems please try the following:
  • If you’re on a WIFI connection, try moving closer to WIFI router for a stronger signal, or if possible use a wired connection
  • If you’re running other bandwidth intensive programs, such as, Outlook, Spotify, BitTorrent, Vuze, Internet phone service (Skype, Vonage, etc.), downloads, etc. try pausing, or closing them.
  • If you’re sharing an internet connection check if other people are using bandwidth intensive programs
  • If your video stalls only in full-screen mode, try lowering your desktop resolution.
  • Try turning off any CPU-intensive programs you're running, or rebooting your computer.
  • Make sure your Flash drivers are up to date. Click here to download to install the latest version. Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.
The Adobe Flash plug-in crashed during playback, what should I do?
Your Flash player may be out of date. Click here to download to install the latest version.
My screen goes black or displays a spinning graphic, audio continues to play. What should I do?
Your Flash player may be out of date. Click here to download to install the latest version.
My screen goes black or displays a spinning graphic, audio continues to play. What should I do?
Right click (or ctrl click if using a Mac) on the Flash Player
  • A popup box will appear on the screen
  • Un-check the 'enable hardware acceleration' tick box
  • Select 'Close'
  • Refresh the webpage (Press F5, or close and re-open your browser, or click on the refresh icon)
NOTE: OS X Lion wont allow you to 'click' disable hardware acceleration. Instead please highlight the box using the tab key then use space bar to de-select hardware acceleration.
I get a message to enable cookies. What is that?
Cookies are small files that websites you visit stored on your computer so that they can authenticate you after you have logged in initially. If you do not allow beIN SPORTS CONNECT to store cookies on your computer, you won’t be able to access the site.
I can’t switch to full screen, what should I do?
To play back in full screen mode you’ll need the latest version of Flash. Click here to download it for free. If you’re already running the latest version, and still have problems please check your video acceleration settings:
  • Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.
  • Remove the tick from the box next to enable hardware acceleration.
My picture is breaking up, what can I do?
Please make sure JavaScript and Cookies are enabled
 

beIN SPORTS on TV

General

Is beIN SPORTS available in HD? 
Yes. beIN SPORTS is available in HD to Foxtel sports pack subscribers with the HD channel pack.

Where can I find your TV schedule?  
Please visit http://getbein.beinsports.com/au/tv-guide/. Our TV listings are updated two weeks in advance. For further information check out the 'Our Sports' section of our website.

beIN SPORTS on Foxtel

What does it mean now beIN SPORTS is available in the sports pack?

beIN SPORTS launched 3 new channels in the Foxtel Sports pack on the 15th of May 2016. All Foxtel sports pack subscribers now have access to all three beIN SPORTS channels at no additional cost. The three channels are available in HD for customers with the HD channel pack.

I had a direct beIN SPORTS on Foxtel subscription. What happened to it?

All direct beIN SPORTS on Foxtel subscriptions ended on the 15th of May 2016. If you had a direct subscription to beIN SPORTS on Foxtel up until the 15th of May, you’ll be issued a refund by beIN SPORTS (if you haven’t already) for any subscription payments made by you for periods after this date.

How do I access the new beIN SPORTS channels if I don't have the Foxtel sports pack?

You can upgrade to the Foxtel sports pack for an extra $25 per month to gain access to the 3 new beIN SPORTS channels as well as 12 other dedicated sports channels. To upgrade to the Foxtel Sports pack please call Foxtel on 131 787 or visit Foxtel.com.au

Are the beIN SPORTS channels available in HD?

Yes, beIN SPORTS 1, 2 and 3 are available in HD for customers with the HD channel pack. To upgrade to HD please call Foxtel on 131 787 or visit Foxtel.com.au.

I don’t have an HD set top box, am I still able to access the beIN SPORTS channels?

Yes all 3 new beIN SPORTs channels are available in HD and SD. Customers with the HD channel pack can access the HD channels

What are the channel numbers?

beIN SPORTS 1 - channel 513
beIN SPORTS 2 - channel 514
beIN SPORTS 3 - channel 515

Are the beIN SPORTS channels available on Foxtel GO?

Yes. Click here for more information.

Are the beIN SPORTS channels available on Foxtel Play?

Yes. Click here for more information.

Is the red button/viewer’s choice feature available?

All programming is played out on beIN SPORTS 1-3 and beIN SPORTS CONNECT though the red button feature could be made available for selected high profile events.

Are the beIN SPORTS channels available to Optus TV featuring Foxtel customers?

Yes, the new channels are available to Optus TV featuring Foxtel customers.

How much is beIN SPORTS on FOXTEL?  
Please go to our subscription information page at: http://getbein.beinsports.com/au/subscribe/

Where can I subscribe to Foxtel to watch beIN SPORTS?

To subscribe to Foxtel please call 131 787 or visit foxtel.com.au

Direct beIN SPORTS on Foxtel subscriptions (no longer available)

What happened to my direct beIN SPORTS on Foxtel subscription on the 15th May?

Your subscription with beIN SPORTS ended on the 15th May 2016. You’ll be issued a refund (if you haven’t already) by beIN SPORTS for any subscription payments made by you for periods after this date.

What is my refund amount?

Your refund was calculated by beIN SPORTS with reference to the date of the month that you started receiving the beIN SPORTS channel, which is also the date of the month that we take the monthly or annual subscription fee from your credit card. Note that the date of the transaction that appears on your credit card statement may be a few days after the date that we process your transaction.

If you pay a monthly subscription fee that fee was divided by 30 to calculate a daily rate, with that rate multiplied by the number of days that we did not provide the service to you to calculate the refund amount.

If you have paid an annual subscription fee that fee was divided by 366 to calculate the daily rate, with that rate multiplied by the number of days that we did not provide the service to you to calculate the refund amount.

When (and how) will I get my refund?

If you pay us a monthly subscription fee we will start processing your refund in the week commencing 16 May and expect to complete this process within five working days. As we are returning funds to your credit card it may take a few days before the refund appears in your transaction listing.

If you have paid us an annual subscription fee, we started processing your refund from the 2nd of May.

What do I do if I have not received my refund by the 1st of June?

It may be that our attempt to return funds to your credit card was rejected. Please contact the beIN SPORTS residential billing department at au-customerservice@bein.net or 1300 738 268.

Will my refund include the extra boxes/ multiroom subscription?

Yes. If you also subscribed to a multi-room plan, then we will include the subscription fee paid, whether monthly or annual, in the calculation of the refund.

Will I continue to get beIN SPORTS viewing on my additional Foxtel boxes?

Multiroom is available to sports pack subscribers. Multiroom monthly service fees, install and equipment fees will apply.

For more information head to the Foxtel website - https://www.foxtel.com.au/got/support/tv/understanding-packages/multiroom.html?q.id=lypwlgxob4yhuy8l&q.in=nXocyZNWDxtXXeA8&q.sl=1
Or call Foxtel on 131 999

Do I need to cancel my payment instruction to beIN SPORTS?

No – you do not need to cancel your payment instruction.

What happens to my credit card details after you stop taking payments?

beIN SPORTS does not hold your credit card details. Your credit card details are securely maintained by Australia's #1 payment processor, eWAY. eWAY have military grade protection and the highest standards in PCI DSS compliance. You can learn more about them here https://www.eway.com.au/about-eway.

When was my last payment taken?

The last payment was taken on the same date of the month that we always take a payment from you. This is also the date that you first subscribed to our channel. This final payment will be followed by a pro rata refund as outlined above. No further payments will be taken from 15th May.

Fetch TV

I have Fetch TV. Can I get beIN SPORTS? 
Yes, beIN SPORTS is available on Fetch TV. Please got to http://www.beINSPORTS.com.au/How-To-Subscribe

I am experiencing problems viewing beIN SPORTS on Fetch TV. What can I do? 
We understand that some customers may have experienced issues viewing beIN SPORTS on Fetch TV. The provision and streaming of this product is handled by Fetch TV and your relevant Internet Service Provider (ISP). Please contact your Fetch TV provider if you are experiencing technical problems as beIN SPORTS has no direct control over these services.