beIN SPORTS NZ FAQ

beIN SPORTS CONNECT 
 

What is beIN SPORTS CONNECT?
beIN SPORTS CONNECT is a multi-device sports player that you can watch where you have Internet access on your laptop, desktop computer, or mobile device.

How do I get access to beIN SPORTS CONNECT?
As of August 1, 2019 you must have a SKY Sport package to log in and watch beIN SPORTS CONNECT.

How do I start watching beIN SPORTS CONNECT?
Once you authenticate with your SKY account, you will be able to navigate and watch all available content on beIN SPORTS CONNECT.

Is there a cost to download the beIN SPORTS CONNECT app?
beIN SPORTS CONNECT is free to download. However, you must be a subscriber of the SKY Sport package in order to access content on beIN SPORTS CONNECT.

Will I be required to sign in every time I use beIN SPORTS CONNECT?
We may require you to re-verify your account details after a predetermined time period.

Can I subscribe directly to beIN SPORTS CONNECT?
You are unable to subscribe directly to beIN SPORTS CONNECT, and instead must subscribe to the SKY Sport package.

I’m already subscribed to beIN SPORTS CONNECT. How does this impact me?
All existing customers with an ACTIVE subscription to beIN SPORTS CONNECT as of August 1 are able to continue using the service as normal. If you cancel your subscription, you will not be able to re-subscribe directly and must instead subscribe to the SKY Sport package via SKY. 

How much is the SKY Sport Package?
It is a monthly price of $31.99 per month for a domestic subscription to SKY Sport only. You must have SKY Starter at $25.99 per month to have SKY Sport.

How do I subscribe to the SKY Sport Package?
To subscribe to SKY Sport, go here: https://www.sky.co.nz/sky-sport-package

Does beIN SPORTS CONNECT have a catch-up / Video on Demand service?
Yes, beIN SPORTS CONNECT provides a catch-up service for all subscribers. Currently, we have Full Match Catch-Up for most of the leagues and competitions. 

How soon will the Full Match Catch-Up and Match Highlights be available on beIN SPORTS CONNECT?
Catch-Up should be available within 1 hour after the respective match ended. Match Highlights will mostly be available later than Catch-Up. Typically, Match Highlights are expected to be available 30 minutes or up to 1 hour after all matches on the same day ended. 

What is beIN XTRA LIVE?
beIN XTRA LIVE is a service we offer so you can watch games exclusively via beIN SPORTS CONNECT that we were not able to show on our regular broadcast channels due to scheduling clashes.

I was a subscriber, but I let it lapse so how do I re-subscribe?
You won’t be able to re-subscribe directly with beIN SPORTS CONNECT. Instead you must subscribe to SKY and take out the SKY Sport package. You will then be able to login with your SKY username and password. 

Does beIN SPORTS CONNECT offer a pay-per-view subscription option?
No, you can only access beIN SPORTS CONNECT if you have the SKY Sport package and that gives you full access to all of our content and features.   

How do I cancel my subscription?
All you need to do is login to your account, navigate to the ‘Subscription' section and click on the 'Cancel Subscription' button in the package then confirm your request.

How do I cancel a subscription made through iTunes?
Since you subscribed through your iTunes account, you will need to cancel your subscription through your iTunes Subscriptions settings. For more information on how to proceed, please follow this link: Https://Support.Apple.Com/En-Au/HT202039

I cancelled my subscription but I've changed my mind, can I restore my subscription?
Yes you can! To do this, login to your account, navigate to the ‘Subscription' section and click on the 'Restore Subscription' button then confirm your request and you're done! This can only be done before your package expiry date.

How can I contact beIN SPORTS for further information?
Please visit the 'Contact Us' page or send an email to nz-customerservice@bein.net.

TECHNICAL 
How will beIN SPORTS CONNECT affect my download limit with my Internet service provider?
Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other Internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your bandwidth usage. If, however, you are new to streaming content, we recommend you monitor your usage and consider increasing your download limit with your ISP.

The video is skipping or choppy, what can I do?
We recommended a broadband internet connection of at least 1.0 mbps to ensure smooth playback. You can check connection speed at Speedtest.net If your connection is slower than 1 Mbps you may want to contact your internet service provider about a faster connection. If your connection is fast enough, and you’re still having problems please try the following:

•    If you’re on a WIFI connection, try moving closer to WIFI router for a stronger signal, or if possible use a wired connection
•    If you’re running other bandwidth intensive programs, such as Outlook, Spotify, BitTorrent, Vuze, Internet phone service (Skype, Vonage, etc.), downloads, etc. try pausing, or closing them.
•    If you’re sharing an internet connection check if other people are using bandwidth intensive programs
•    If your video stalls only in full-screen mode, try lowering your desktop resolution.
•    Try turning off any CPU-intensive programs you're running, or rebooting your computer.
•    Make sure your Flash/Silverlight drivers are up to date. Adobe Flash Player (https://get.adobe.com/flashplayer/) or Microsoft Silverlight Player (https://www.microsoft.com/silverlight/)
•    Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.

Does beIN SPORTS CONNECT have a Smart TV app?
Yes, beIN SPORTS CONNECT is currently available on Sony Smart TVs.

Does beIN SPORTS CONNECT have an XBOX app?
No, beIN SPORTS CONNECT does not currently have an XBOX app.

Does beIN SPORTS CONNECT have a PlayStation app?
No, beIN SPORTS CONNECT does not currently have a PlayStation app.

Does beIN SPORTS CONNECT support Chromecast?
Yes, beIN SPORTS CONNECT supports Chromecast on all Android devices, as well as from the Google Chrome web browser.

Does beIN SPORTS CONNECT support AirPlay?
Yes, beIN SPORTS CONNECT supports AirPlay on all iOS devices, as well as from the Safari web browser.

How will beIN SPORTS CONNECT affect my data allowance with my mobile service?
Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your data usage. If, however, you are new to streaming content, we recommend you monitor your usage and consider upgrading your data plan with your mobile provider. Alternatively, you can watch beIN SPORTS CONNECT while connected to WiFi.

What speed setting should I use for live content?
The beIN SPORTS CONNECT player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection. This is also aimed to ensure that content doesn't buffer when your internet connection drops in speed (it is not a constant value at all times). In addition, the live player on beIN SPORTS CONNECT also allows you to manually select your speed. Sometimes this allows you to achieve a slightly better quality but may result in some buffering.

Can I stream on more than one device?
No, you can only stream from one device at a time. 

How many devices can I use to watch beIN SPORTS CONNECT?
You can watch beIN SPORTS CONNECT from any number of devices.

What devices does the service support?
PC/laptop and mobile applications including Android and iOS applications on smartphones and tablet.

Do I need to disable antivirus software or firewalls to use beIN SPORTS CONNECT?
You don’t need to disable your antivirus software to use beIN SPORTS CONNECT. For firewalls at home: Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your Internet Provider's Help section and follow the instructions. For firewalls at work, please contact your company's Information Technology department.

Do I need to be connected to the Internet to stream games on beIN SPORTS CONNECT?
Yes, beIN SPORTS CONNECT streams live and won’t be cached. You’ll need to be connected to the internet to stream content.

What is streaming?
Streaming allows you to play a program straight from beIN SPORTS CONNECT via the Internet, without you having to download the program to your hard drive or mobile device.

I am trying to subscribe but am told my region is different?
If you are outside of New Zealand you will not be able to subscribe or view content on beIN SPORTS CONNECT. If you are located within New Zealand and are receiving the message then it will be a result of your IP address being incorrectly registered by your ISP, so please contact them.