FAQs

FREQUENTLY ASKED QUESTIONS
 
What is beIN SPORTS CONNECT?

beIN SPORTS CONNECT is America's new TV Everywhere platform, offering the world’s greatest soccer and international sports, with exclusive content for La Liga, Serie A, Ligue 1 and CONMEBOL/CONCACAF World Cup Qualifiers, and much, much more.

With this platform, viewers will have access to the beIN CONNECT and beIN CONNECT en Español channels, as well as additional sporting events that will only be seen LIVE on beIN SPORTS CONNECT.

How do I access content on the beIN SPORTS CONNECT website?

If your TV subscription plan includes beIN SPORTS and/or beIN SPORTS en Español, you will have access to the channels you are subscribed to on the beIN SPORTS CONNECT website.

Just follow these steps and you're in:

  1. Authenticate with your cable provider
  2. Complete your registration with beIN SPORTS. User will only have to do this once.
  3. Returning users will only need to log in with their TV provider credentials

beIN SPORTS CONNECT is available to authenticated subscribers of AT&TAtlantic BroadbandBright House NetworksCOXDirecTVDISHTime Warner Cable and Verizon. More providers are expected to be added soon.

My TV plan doesn’t include beIN SPORTS, how can I add it?

Please contact your TV provider directly and ask them for a subscription plan that includes beIN SPORTS and/or beIN SPORTS en Español.

Don’t forget to ask them for a username and password, so that you can sign into the website.

Click here for a list of TV providers that offer beIN SPORTS

My TV provider doesn’t offer beIN SPORTS, what can I do?

Please email or call your TV provider and request that they add beIN SPORTS to their channel offerings. Your call or email matters. The more requests they get, the more likely it is that they will add beIN Sport.

Let's make sure they know how many passionate soccer fans are out there!

Click here for a list of TV providers that offer beIN SPORTS

What’s the difference between beIN SPORTS and beIN SPORTS en Español?
Each channel carries different matches. At any given moment there may be different programming or sporting events playing on the two channels. To watch both matches you'll want to subscribe to both channels. Also, the commentary on the beIN SPORTS channel is in English, while the commentary on beIN SPORTS en Español is in Spanish.
Can I purchase a subscription directly from beINSPORTSCONNECT.tv?

Customers in the U.S. can access the beIN SPORTS CONNECT website only if their TV plan includes beIN SPORTS. Unfortunately we cannot sell subscriptions directly.

For a list of TV providers that offer beIN SPORTS Play Click here.

I forgot my TV provider username and/or password, can you help?

Only your TV provider can reset your password.

Please select your provider and follow the instructions:

Technical questions:
Do I need to download a player to stream?

You can stream though your web browser using the Adobe Flash player plug in. You can download the latest version here.

Will your site work on smart phone and tablets?

Yes, our smartplayer will detect what device you’re using and deliver the appropriate stream. On mobile devices will stream vial HTML5. Click here to try streaming on your mobile device.

Can I stream on more than one device?

Yes, you can stream from your active account on multiple devices. You will only be able to stream on 5 devices at any given time.

Do I need to be connected to the internet to stream games on beIN SPORTS CONNECT?

Yes, beIN SPORTS CONNECT streams live and won’t be cached. You’ll need to be connected to the internet to stream content.

Can I stream over WIFI or 3G networks?

Yes.

Do I need to disable antivirus software or firewalls to use beIN SPORTS CONNECT?

You don’t need to disable your antivirus software to use beIN SPORTS CONNECT.

For firewalls at home:

Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your Internet Provider's Help section and follow the instructions.

For firewalls at work, please contact your company's Information Technology department.

Trouble-shooting video playback:

The Video is skipping or choppy, what can I do?

We recommended a broad band internet connection of at least 1.0 mbps to assure smooth playback.

  • You can check connection speed at Speedtest
  • If your connection is slower than 1 Mbps you may want to contact your internet service provider about a faster connection.

If your connection is fast enough, and you’re still having problems please try the following:

  • If you’re on a WIFI connection, try moving closer to WIFI router for a stronger signal, or if possible use a wired connection
  • If you’re running other bandwidth intensive programs, such as, Outlook, Spotify, BitTorrent, Vuze, Internet phone service (Skype, Vonage, etc.), downloads, etc. try pausing, or closing them.
  • If you’re sharing an internet connection check if other people are using bandwidth intensive programs
  • If your video stalls only in full-screen mode, try lowering your desktop resolution.
  • Try turning off any CPU-intensive programs you're running, or rebooting your computer.
  • Make sure your Flash drivers are up to date. Click here to download to install the latest version.
  • Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.

The Adobe Flash Plug in crashed during playback – what should I do?

Your Flash player may be out of date. Click here to download to install the latest version.

My screen goes black or displays a spinning graphic, audio continues to play. What should I do?

  1. Right click (or ctrl click if using a Mac) on the Flash Player
  2. A popup box will appear on the screen
  3. Un-check the 'enable hardware acceleration' tick box
  4. Select 'Close
  5. Refresh the webpage (Press F5, or close and re-open your browser, or click on the refresh icon)

NOTE: OS X Lion wont allow you to 'click' disable hardware acceleration. Instead please highlight the box using the tab key then use space bar to de-select hardware acceleration.

I get a message to enable cookies. What is that?

Cookies are small files that websites you visit stored on your computer so that they can authenticate you after you have logged in initially. If you do not allow beIN SPORTS CONNECT to store cookies on your computer, you won’t be able to access the site.

Internet Explorer 7

  1. Start Internet Explorer.
  2. Select the Tools menu and then Internet Options.
  3. In the next window select the Privacy tab at the top of the screen.
  4. Click on the Default button at the bottom right of this section.
  5. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message.
  6. Click the OK button at the very bottom of the window to accept your changes.
  7. Stop all instances of Internet Explorer to ensure settings are applied properly.

Internet Explorer 8

  1. Start Internet Explorer.
  2. Select the Tools menu and then Internet Options.
  3. In the next window select the Privacy tab at the top of the screen.
  4. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message.
  5. Click the OK button at the very bottom of the window to accept your changes.
  6. Stop all instances of Internet Explorer to ensure settings are applied properly.

Google Chrome

  1. Open Google Chrome
  2. Select the 'Spanner' icon in the top right hand corner
  3. Select 'Options'
  4. Select 'Under The Hood' tab
  5. Under 'Cookie Settings' ensure the drop down is set to 'Allow All Cookies'
  6. Now stop all instances of Google Chrome to ensure the settings have applied properly

Safari

  1. Open Safari
  2. Select 'Edit Menu'
  3. Select Preferences
  4. Select 'Security' tab
  5. Ensure 'Accept Cookies' is set to 'Always'
  6. Select the 'X' in the top corner of the box
  7. Now stop all instances of Safari to ensure the settings have applied properly

Firefox

  1. Open Firefox
  2. Select 'Tools' from the menu bar
  3. Select 'Options'
  4. Select 'Privacy' tab
  5. Under 'Cookies' ensure the 'Accept Cookies From Sites' checkbox is checked
  6. Click 'OK'
  7. Close all instances of Firefox to ensure the settings have applied properly

Opera

  1. Open Opera
  2. Select 'Tools' from the Menu Bar
  3. Select 'Preferences'
  4. Select the 'Advanced' tab
  5. Select 'cookies' in the left hand menu
  6. Ensure 'Accept Cookies' is selected
  7. Click 'OK'
  8. Close all instances of Opera to ensure the settings have applied properly

I can’t switch to full screen, what should I do?

To play back in full screen mode you’ll need the latest version of Flash. Click here to download it for free.

If you’re already running the latest version, and still have problems please check your video acceleration settings:

  • Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.
  • Remove the tick from the box next to enable hardware acceleration.

My picture is breaking up, what can I do?

Please make sure JavaScript and Cookies are enabled:

How to enable Java script:

How to enable cookies:

  • Windows XP & Vista Users:
    • Internet Explorer
      1. Go to Tools then Internet Options
      2. Click on the Security tab
      3. Click on Custom Level
      4. Scroll down until you see a section labelled Scripting Under Active Scripting, select Enable and click OK
    • Mozilla Firefox
      1. Go to Tools then Options
      2. Click on the Content tab
      3. Make sure there is a tick in the box next to Enable JavaScript
      4. Click OK
  • Apple Macintosh Users:
    • Safari
      1. Go to Safari
      2. Click on Preferences
      3. Click on the Security tab
      4. Make sure there is a tick in the box next to Enable JavaScript
      5. Close Preferences
    • Mozilla Firefox
      1. Go to Firefox
      2. Click on Preferences
      3. Click on the Content tab
      4. Make sure there is a tick in the box next to Enable JavaScript
      5. Close Preferences
    • Internet Explorer
      1. Choose Tools, then Internet Options
      2. Click on the Privacy tab
      3. Click on the Advanced button
      4. Tick the override automatic cookie handling box
      5. Select Accept (or Prompt)
      6. Click the OK button Mozilla Firefox
      7. Choose Tools from main menu, then Options
      8. Click on the Privacy tab
      9. Tick the Accept cookies from Site box
      10. Click the OK button
    • Safari
      1. Select Safari from main menu, then Preferences
      2. Click on the Security tab
      3. Select Always to Accept Cookies.
      4. Click the close button.

Find more about cookies from about cookies.

Schedules, games, and programming:
If miss a live game can I stream it at a later date?

At the moment we don’t offer on-demand streaming. Some of our channels carry games that have already aired.

What sports and leagues do you carry?

beIN SPORTS currently carries the following sports and leagues.

Football (Soccer): Serie A, La Liga, Ligue 1, Coppa Italia, Copa del Rey, Sky Bet Championship, Liga Adelante, Copa do Brasil, CONMEBOL, CONCACAF and CAF World Cup Qualifiers.

Other sports include: SBK World Championship, handball VELUX EHF Champions League, Cycling, Volleyball and much more!

We’re actively adding more sports and leagues to our catalog and are constantly updating our offering on a periodic basis.

System requirements:

Hardware

Adobe has tested Adobe® Flash® Player 9 extensively on the following minimum hardware configurations:

Windows®

Macintosh

Linux®

Intel® Pentium® II 450MHz or faster processor (or equivalent)

PowerPC® G3 500MHz or faster processor

Intel Core™ Duo 1.33GHz or faster processor

Modern processor (800MHz or faster)

128MB of RAM

128MB of RAM

512MB of RAM, 128MB of graphics memory

Recommended hardware for standard and high-definition (HD) video playback

The following minimum hardware configurations are recommended for an optimal playback experience:

Resolution Windows® Macintosh Linux®
852x480 (480p),
24 fps
Intel Pentium 4 2.33GHz processor (or equivalent)
128MB of RAM
64MB of VRAM
PowerPC G5 1.8GHz or faster processor
Intel Core Duo 1.33GHz or faster processor
256MB of RAM
64MB of VRAM
Intel Pentium 4 2.33GHz processor (or equivalent)
128MB of RAM
64MB of VRAM

1,280x720 (720p),
24–30 fps

Intel Pentium 4 3GHz processor (or equivalent)
128MB of RAM
64MB of VRAM
Intel Core Duo 1.83GHz or faster processor
256MB of RAM
64MB of VRAM
Intel Pentium 4 3GHz processor (or equivalent)
128MB of RAM
64MB of VRAM
1,920x1,080 (1080p),
24 fps
Intel Core Duo 1.8GHz processor (or equivalent)
128MB of RAM
64MB of VRAM
Intel Core Duo 2.66GHz processor (or equivalent)
512MB of RAM
128MB of VRAM
Intel Core Duo 1.8GHz processor (or equivalent)
128MB of RAM
64MB of VRAM

Operating systems and browsers

Flash Player 9 is supported on the following minimum operating systems and browsers:

Windows®

Platform

Browser

Microsoft® Windows Vista®

Microsoft Internet Explorer 7, Firefox 2.0, AOL 9, Safari 3.x or later

Microsoft Windows XP

Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Firefox 2.x, Mozilla 1.x or later, Netscape 7.x or later, AOL 9, Opera 7.11 or later, Safari 3.x or later

Microsoft Windows Server® 2003

Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Firefox 2.x

Microsoft Windows 2000

Microsoft Internet Explorer 5.x, Firefox 1.x, Firefox 2.x, Mozilla 1.x, Netscape 7.x or later, AOL 9, Opera 7.11 or later

Microsoft Windows Millennium Edition

Microsoft Internet Explorer 5.5, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, AOL 9, Opera 7.11 or later

Microsoft Windows 98

Microsoft Internet Explorer 6.0 or later, Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, Opera 7.11 or later

Macintosh

Platform

Browser

Mac OS X v10.1 or later
(PowerPC)

Firefox 1.x, Mozilla 1.x, Netscape 7.x or later, AOL for Mac OS X, Opera 6, Safari 1.x or later

Mac OS X v10.4.x or later (Intel)

Firefox 1.5.0.3 or later, Opera 6, Safari 2.x or later

Linux®

Platform

Browser

Red Hat® Enterprise Linux (RHEL) 3 update 8, RHEL 4 update 4 (AS/ES/WS)

Firefox 1.5.0.7 or later, Mozilla 1.7.x or later, SeaMonkey 1.0.5 or later

Novell SUSE™ 9.x or 10.1

Firefox 1.5.0.7 or later, Mozilla 1.7.x or later, SeaMonkey 1.0.5 or later

Solaris™

Platform Browser

Solaris 10

Firefox 1.5.x or later, Mozilla 1.7.x or later

Notes:
ATI Rage 128 GPU does not support fullscreen mode withhardware scaling.
Only Advanced Linux Sound Architecture (ALSA) is supported (OSS/ESD will not play audio; audio will silently fail). Only GTK2-based browser versions are supported.